Data We Keep When You Open An Account
When you register with eb9, we record basic identity details, your mobile number, and transaction references tied to bKash, Nagad and Rocket so deposits and withdrawals match the right wallet. We keep device information — browser type, app version, login timestamps — to spot unusual access
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and protect your account from unauthorised sign-ins. Payment data itself, such as your bKash or Nagad PIN, is never stored on our side; that stays inside your wallet app. We use your data to process transfers, confirm withdrawal requests, run support tickets, and meet verification steps
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tied to local payment rails. We don't sell your details to outside marketers. Where a section of our service uses a third-party processor for payment confirmation, only the minimum transaction data needed is shared, and access depends on your local law and eligible regions in Bangladesh.
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If you close your account, we retain transaction records for as long as needed to resolve disputes or meet payment-partner requirements, then remove data that's no longer required. You can ask us at any point what we hold on your account and request a correction.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.