Reference

What Our Legal Terms Cover for You

These terms set out how your eb9 account works, what we expect from you, and what you can expect from us.

Account TermsPayment PolicyUser RightsEligible RegionsPrivacy Basics
eb9 What Our Legal Terms Cover for You
HOW WE HANDLE YOUR DATA

Data, Cookies, and Account Security

We collect account data — your registration details, transaction history, and session activity — to operate the service and keep your account secure. We do not sell this data to third parties. Cookies on eb9 track session state and payment flow so your bKash, Nagad, or Rocket deposit completes without interruption. You can manage cookie preferences through your browser settings, though some functional cookies are needed for the account to work. We retain your account data for as long as your account is active and for a period after closure as required by applicable rules.

Data Retention

We keep account records, transaction logs, and session data for the period required under applicable rules. Closed accounts are retained for a defined period before deletion.

Cookie Use

Functional cookies keep your session active and your payment flow intact. Analytics cookies help us understand how the lobby is used. You control non-essential cookies via browser settings.

Account Security

Your account is protected by password and OTP verification on login. If you notice any access you did not authorise, contact support immediately and we will lock the account.

Data Requests

To access, correct, or delete your personal data, submit a request through live chat or email with your registered account ID. We aim to respond within a reasonable timeframe.

CONTACT OUR TEAM

Reach Us About Legal or Account Questions

If you have a question about these terms, your account rights, or a transaction dispute, our support team is the right first stop. We handle legal queries through the same channels as account help — just flag it as a legal or terms question so it routes to the right person.

Team online

Live Chat

Open the chat window in your account dashboard. It connects you directly to the support team for account and terms questions.

Email Support

Send your query to our support address listed in the account help section. Include your account ID and a brief description of the issue.

Help Centre

Our help centre covers common terms questions, payment policy, and account rights. Check there first for a faster answer.

Common Questions About Terms and Rights

These are the questions we hear most often about account terms, data rights, and legal eligibility. If your question is not here, live chat gets you to a real person faster than email.

Access and eligibility depend on your local law and the region you are in. We do not represent that the service is lawful everywhere. Check your local rules before opening an account.

We retain your account records and transaction history for a defined period after closure, as required by applicable rules. After that period, the data is deleted from our systems.

Contact our support team via live chat with your transaction reference and account ID. Our team will trace the payment record and respond with findings within a reasonable timeframe.

Yes. Submit a data access request through live chat or email, including your registered account ID. We will confirm what data we hold and provide it in a readable format.

Where your local law conflicts with our terms, local law takes precedence. The governing law for eb9 terms is stated in the full legal document available in your account settings.

If we make a material change to these terms, we will notify you through your registered contact before it takes effect. The version on this page is always the one currently in force.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.